Customer Service

Our client, an industrial truck manufacturer is seeking a Customer Service/Parts Representatitve  to join their team. THis position  will be part of the Parts & Service Department supporting the Parts Sales / Service Advisor function. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced repair environment, which will align successfully in the organization.

Job Title: Customer Service
Dept -   Parts and Sales 

Location: Lake Wales, FL

Pay Range: $23

Shift:  8AM - 5:00PM

What's the Job?

• Be the main point of contact for customers needing to order parts or service for their trucks
• Assist in identifying specialized hydraulic and mechanical grapple truck components and help customers find the correct replacement parts.
• Formulate and process parts sales orders, quotes, and invoices using inventory and ERP software.
• Greet customers and respond to inbound phone calls and email inquiries regarding repair estimates, parts availability, and service statuses.
• Open, track, and close repair orders (ROs) while ensuring labor and part estimates are clearly broken down for customers and shop foremen.

What's Needed?

• High school diploma or GED equivalent; technical or trade certification in diesel mechanics/heavy equipment is a plus.
• 2+ years of experience in parts sales, automotive/equipment service writing, or a commercial parts counter role.
• Familiarity with ERP systems.
• Proficiency with parts lookup catalogs, cross-reference software, and Windows-based inventory/accounting programs.

What's in it for me?

• Be the key liaison between customers and the shop by coordinating parts arrival for scheduled repairs.
• Use your technical knowledge to solve real-world parts and service challenges, including special orders and back-ordered components.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.