Customer Service Representative - Belleville, MI

Our client, a leading logistics and transportation services provider, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting the logistics operations team. The ideal candidate will have excellent communication skills, attention to detail, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Customer Service Representative 

Location: Belleville, MI

Pay Range: $20

Shift: Monday–Friday | 8:00 AM – 4:30 PM

What's the Job?

• Track and trace shipments for customers, ensuring timely updates and accurate information
• Review and process orders, including verifying special requests and required documentation
• Generate and manage paperwork for customer work orders
• Respond to customer inquiries related to orders, shipments, inventory, and billing
• Resolve customer complaints professionally and in a timely manner

What's Needed?

• Previous customer service and/or logistics experience preferred (track & trace experience highly desirable)
• Strong computer skills with the ability to work across multiple systems and dual monitors
• High level of accuracy in data entry and verification
• Comfortable handling phone and email communication in a professional manner
• Strong problem-solving and organizational skills

What's in it for me?

• Opportunity to work in a dynamic and collaborative team environment
• Engage in meaningful work supporting logistics operations
• Gain valuable experience in customer service and supply chain management
• Work in a fast-paced environment that encourages growth and development
• Be part of a company committed to diversity and inclusion

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.