Customer Support Consultant – Put Your Billing & Customer Service Skills to Work

Customer Support Consultant – Put Your Billing & Customer Service Skills to Work

Pay Rate: $21.43-$28.57 per hour
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Assignment Length: Long-term temporary assignment (anticipated 1 year)

Are you a customer service professional with strong communication and analytical skills? Our client is seeking Customer Support Consultants to join their team in Westbrook. This is an excellent opportunity to secure a stable, long-term assignment with a respected organization offering a collaborative environment and opportunities to make a direct impact. These positions pay $21.43-$28.57 per hour and are anticipated to last approximately one year.

This is a hybrid, customer-facing billing support role where you'll play a key part in ensuring accurate billing, supporting subscription-based services, resolving customer inquiries, and maintaining critical records. You'll work cross-functionally with internal teams while helping customers navigate billing questions and account updates. Apply today!

Typical daily duties:

• Respond to customer inquiries regarding billing, invoices, subscriptions, account updates, and service-related questions via phone and email
• Process contracts, billing adjustments, credits, cancellations, invoice corrections, and customer account updates while maintaining accurate records
• Research and resolve invoice discrepancies, track customer-facing activities, and collaborate with internal departments to support billing operations and compliance requirements

What we’re looking for:

• Strong attention to detail, data entry proficiency, and excellent organizational skills with the ability to multitask and work independently
• Exceptional customer service and communication skills, including the ability to build rapport, handle challenging billing conversations, and explain complex information to technical and non-technical audiences
• Strong analytical and problem-solving abilities with experience investigating issues, resolving discrepancies, and adapting to changing responsibilities and processes

To be considered for these Customer Support Consultant openings in Westbrook, please contact us using any of the methods below. We look forward to working with you.

Apply Online: See Below
Call/Text: ‘CSC’ to 207-774-8258
Email: [email protected]

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Job ID: 5900608