Dispatch & Logistics Specialist

Our client, Logistics and Transportation Operations is seeking a Customer Service Specialist in Logistics to join their team. As a Customer Service Specialist in Logistics you will be part of the Operations support team, helping drive safe, efficient, on-time delivery execution across the network. The ideal candidate will bring strong organizational skills, attention to detail, and a proactive problem-solving mindset that will align successfully in the organization.

Job Title: Customer Service Specialist in Logistics

Location: Suffolk, VA

Pay Range: $19.00

Shift: Monday - Saturday with an additional day off during the week (11:30am - 8:00pm)

What's the Job?

• Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system
• Monitor daily pick-ups and deliveries, verifying loads arrive on time and in good condition
• Take check calls from drivers, validate load data prior to marking loads delivered, and ensure delivery expectations are met for accounting purposes
• Investigate product overages, shortages, and damages, and complete the appropriate documentation
• Schedule and reschedule delivery appointments, provide routing directions and instructions to drivers, and coordinate timely communication with customers and internal stakeholders

What's Needed?

• 1 year of logistics experience
• General knowledge of the transportation industry
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form
• Strong organizational skills and attention to detail to maintain accurate operational records

What's in it for me?

• Opportunity to support critical logistics operations within the Last Mile network
• Role focused on proactive issue resolution to help ensure safe, efficient, on-time delivery execution
• Hands-on experience coordinating with drivers, contractors, and internal stakeholders
• Structured shift schedule: Monday - Saturday with an additional day off during the week (11:30am - 8:00pm)
• Clear operational responsibilities that directly impact customer and receiver load status

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.