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If you’re passionate about patient care and thrive in a fast-paced healthcare environment, this is your opportunity to make a meaningful impact every day. In this role, you’ll be on the front lines of patient interaction, providing compassionate service, collecting high-quality specimens, and supporting critical diagnostic testing that helps guide life-changing medical decisions.
Location: West Chester Township, OH
Pay Rate: $21.50 - $23.05 per hour (based on experience)
Employment Type: Contingent with potential pathway for hire
Schedule: Monday-Friday, 7:30 AM-3:00 PM
Why This Role Matters
As a Patient Services Representative II, you will play a key role in delivering an exceptional patient experience while ensuring accurate specimen collection and processing. Your commitment to quality, professionalism, and patient care directly supports diagnostic testing and positive healthcare outcomes.
What You'll Do
- Collect blood specimens through venipuncture and capillary collections from pediatric, adult, and geriatric patients
- Prepare, process, and package specimens for laboratory testing following established procedures
- Perform patient identification, demographic verification, and specimen labeling with a high degree of accuracy
- Conduct clinical and forensic specimen collections, including drug screen collections
- Provide exceptional customer service while creating a welcoming and professional patient experience
- Maintain documentation, records, and quality standards in a fast-paced Patient Service Center environment
- Support daily operations while working collaboratively with a three-person team
- A current, up-to-date resume
- High school diploma or equivalent
- 1-3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections
- Previous specimen processing experience preferred
- Strong customer service and patient interaction skills
- Experience performing drug screen collections preferred
- Ability to work independently with minimal supervision
- Excellent organizational, communication, and data entry skills
- Reliable transportation and flexibility to support multiple locations as needed
- Ability to meet compliance requirements
- Must be eligible and provide proof of eligibility to work in the US
- Competitive pay based on experience
- Consistent weekday schedule with no evening shifts
- Opportunity to expand your laboratory and specimen processing experience
- Work in a collaborative Patient Service Center environment
- Gain experience with both clinical and forensic collections
- Potential pathway to long-term employment
- Make a direct impact on patient care and diagnostic outcomes
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)