Marketing Community Manager

Our client, a fast-growing mobility and consumer technology organization, is seeking a Marketing Community Manager to join their team. As a Marketing Community Manager, you will be part of the Marketing department supporting the Community Management function. The ideal candidate will have strong crisis communications instincts, a customer-first communication style, and the ability to reliably cover weekend community operations, which will align successfully in the organization.

Job Title: Marketing Community Manager

Location: Foster City, CA

Pay Range: $60-$65/hour + Benefits

What's the Job?

• Monitor social and digital media platforms, community inquiries, and press/media inquiries for community questions, feedback, and concerns.
• Respond promptly and professionally to inquiries, ensuring consistency in messaging and tone while engaging users to build trust and advocacy.
• Own weekend coverage (Saturday–Monday) and provide occasional weekday support during team vacation and PTO periods.
• Escalate complex or high-risk incidents to the appropriate internal teams and support incident communication processes during coverage shifts.
• Publish daily content across social media channels as needed, aligned with established content calendars, and report notable engagement trends.

What's Needed?

• 5+ years of experience in community management in a high-growth startup, mobility, tech, or consumer brand environment.
• Hands-on experience publishing and managing content across social media platforms (e.g., Instagram, X, LinkedIn, TikTok).
• Strong understanding of social media engagement, crisis communications, and incident management workflows.
• Exceptional written and verbal communication skills with a customer-first approach and the ability to maintain brand integrity across digital touchpoints.
• Ability to reliably work weekends (Saturday and Sunday) as core scheduled coverage, with flexibility to pick up occasional weekday shifts during vacation/PTO.

What's in it for me?

• Opportunity to help build, grow, and manage an online community by actively engaging with users across digital platforms.
• Role impact through real-time responses that strengthen relationships with riders and support a seamless incident response strategy.
• Experience collaborating closely with internal teams, including Rider Support, to ensure cohesion and consistent customer/community messaging.
• Ownership of weekend coverage with the chance to step in quickly when core team coverage is needed.
• Exposure to incident communication processes, including sentiment analysis and reporting on key trends, risks, and opportunities.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.