Technical Professional II – Level 2 Automotive Technical Support

Job Type: Contract
Location: Auburn Hills, MI
Pay Range: $34.91/hour

🚗 Join a Leader in Automotive Innovation

Our client is a globally recognized automotive manufacturer at the forefront of vehicle technology, diagnostics, and mobility solutions. This is an exciting opportunity to support cutting-edge automotive products while working alongside industry experts dedicated to delivering exceptional technical solutions and customer satisfaction.

As a Technical Professional II – Level 2 Automotive Technical Support Specialist, you will serve as a key technical resource, helping diagnose complex vehicle concerns, supporting frontline teams, and contributing to continuous improvement initiatives. This role is ideal for experienced dealership technicians who enjoy problem-solving, advanced diagnostics, and collaborating with others to resolve challenging automotive issues.

What’s the Job?

• Provide advanced diagnostic support for complex vehicle concerns and repair recommendations

• Assist and guide Level 1 agents in identifying root causes and successful repair solutions

• Manage escalated technical cases and determine appropriate next steps for resolution

• Review and analyze technical cases to identify trends, emerging issues, and opportunities for improvement

• Perform follow-ups on Level 2 support cases and coordinate escalation activities when necessary

• Support root cause analysis and calibration efforts to improve dealer satisfaction

• Provide feedback to team leads and trainers regarding agent development and training needs

• Assist with new vehicle launches and Field Early Warranty programs

• Maintain knowledge of vehicle technologies, diagnostic procedures, and case management processes

• Collaborate with cross-functional teams to improve diagnostic quality and issue resolution

What’s Needed?

• Minimum 1–2 years of hands-on dealership technician experience working on vehicles

• Preferred 3–5 years of dealership technician experience

• Strong automotive technical knowledge including engine, electrical, transmission, and vehicle diagnostic systems

• Experience troubleshooting and diagnosing complex vehicle issues

• Comfortable working within a structured ticketing, case management, or technical support environment

• Associate's or Bachelor's degree preferred

• Candidates without a degree must have a minimum of 5 years of relevant dealership experience

• Strong analytical and problem-solving skills

• Excellent communication and collaboration abilities

• ASE Certification is preferred but not required

• Willingness to obtain ASE Certification after hire is welcomed

• Previous call center or technical support experience is a plus

• Experience supporting OEM vehicle brands is helpful but not required

What’s In It for Me?

• Opportunity to support advanced vehicle technologies and emerging automotive innovations

• Work with a respected industry leader known for engineering excellence

• Gain exposure to new product launches and technical support initiatives

• Collaborate with highly skilled automotive professionals and technical experts

• Expand your diagnostic, troubleshooting, and leadership capabilities

• Competitive hourly compensation

• Long-term contract opportunity with valuable industry experience

Benefits

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

Ready to Take the Next Step?

If you're an experienced automotive technician who enjoys solving complex vehicle issues and wants to contribute to innovative automotive technologies, we encourage you to apply today. We look forward to learning more about your experience and helping you advance your career.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.