Client Services Technician

Our client, a leading organization in autonomous mobility, is seeking a Client Services Technician to join their team. As a Client Services Technician, you will be part of the IT Support Department supporting onsite end users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title: Client Services Technician

Location: Foster City, CA

Pay Range: $45/hour + Benefits

What's the Job?

• Provide onsite support to end users five days a week in Foster City, CA
• Manage Tier 1 support requests through emails, Slack, and Jira/ServiceNow Service Desk tickets
• Track and manage support tickets within our ticketing systems
• Coordinate escalations to other IT team members as needed
• Identify and report support trends to improve service quality

What's Needed?

• 1-3 years of experience in a similar IT support role
• Strong analytical and troubleshooting skills
• Excellent written communication skills for support logs
• Effective time management to provide timely updates and solutions
• Ability to multitask and assist multiple employees simultaneously

What's in it for me?

• Opportunity to work in a dynamic and innovative environment
• Gain experience with leading IT support tools and platforms
• Collaborate with a diverse and talented team
• Develop your technical and customer service skills
• Be part of a forward-thinking organization committed to excellence

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.