Quality Assuarance of Customer Service Delivery

Our client, a leading organization in quality management, is seeking a Spec 1, Quality Assurance to join their team. As a Spec 1, Quality Assurance, you will be part of the Quality Assurance Department supporting operational excellence and continuous improvement initiatives. The ideal candidate will have strong attention to detail, excellent communication skills, and a collaborative mindset, which will align successfully in the organization.

Job Title: Spec 1, Quality Assurance

Location: Covington, GA

Pay Range: $1

Shift: Days (07:30-16:30)

What's the Job?

• Monitor and evaluate interactions for adherence to quality standards.
• Develop and implement quality assurance processes and guidelines.
• Collaborate with training teams and management to address performance gaps and improve service quality.
• Prepare and present detailed quality reports to management and stakeholders.
• Identify opportunities for process improvement and recommend actionable solutions.

What's Needed?

• Proficiency in Excel, Windows 10, and Microsoft 365 (Outlook).
• Preferred experience with SAP, JDE, i5; HighRadius is a plus.
• 2+ years of experience in quality assurance or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Engage in meaningful work that impacts service quality and customer satisfaction.
• Potential for assignment extension based on business needs.
• Gain valuable experience in quality assurance processes and tools.
• Collaborate with a diverse and talented team committed to excellence.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.