If you’re passionate about patient care and thrive in a fast-paced healthcare environment, this is your opportunity to make a meaningful impact every day. In this role, you’ll be on the front lines of patient interaction, providing compassionate service, collecting high-quality specimens, and supporting critical diagnostic testing that helps guide important healthcare decisions.
Location: Elgin, IL
Pay Rate: $22.35 - $23.95 per hour (based on experience)
Employment Type: Contingent with potential pathway for hire
Schedule: Monday - Thursday, 3:00 PM - 7:30 PM; rotating Fridays and Saturdays, 8:00 AM - 5:00 PM
Why This Role Matters
The Patient Services Representative II serves as a vital link between patients and the diagnostic testing process. This role combines technical expertise, exceptional customer service, and attention to detail to ensure accurate specimen collection and a positive patient experience.
What You'll Do
- Perform venipuncture and capillary blood collection procedures on pediatric, adult, and geriatric patients
- Accurately collect, label, process, and prepare specimens for laboratory testing
- Verify patient identification and demographic information while maintaining documentation compliance
- Provide excellent patient care by explaining procedures and creating a comfortable, professional environment
- Follow established safety, quality, and confidentiality standards
- Support both clinical and forensic specimen collection and processing activities
- Travel to and provide coverage at multiple patient service centers and office locations as needed
- Maintain accurate records and perform administrative tasks, including data entry
What We're Looking For
- A current, up-to-date resume
- High school diploma or equivalent required
- 1-3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections
- Previous Patient Service Center experience preferred
- Medical Assistant or Paramedic training preferred
- Phlebotomy certification preferred
- Strong customer service experience in a healthcare, retail, or service environment preferred
- Proficient keyboarding and data entry skills
- Ability to work independently with minimal supervision
- Reliable transportation and flexibility to travel between locations as needed
- Ability to work weekends, holidays, overtime, and flexible schedules based on business needs
- Ability to meet compliance requirements
- Must be eligible and provide proof of eligibility to work in the US
What's In It For You
- Competitive pay based on experience
- Opportunity to work with a respected healthcare organization
- Gain experience in a fast-paced patient services environment
- Potential pathway to permanent employment
- Diverse work settings and opportunities to expand your skills
- Supportive training and professional development opportunities
Benefits for Manpower Associates (Upon Eligibility)
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)