CWR-Customer Service Rep II

Our client, a leading logistics and freight solutions provider, is seeking a CWR-Customer Service Rep II to join their team. As a CWR-Customer Service Rep II, you will be part of the Customer Support Department supporting operational excellence and customer satisfaction. The ideal candidate will demonstrate strong communication skills, a proactive attitude, and the ability to work effectively in a fast-paced environment, which will align successfully in the organization.

Job Title: CWR-Customer Service Rep II

Location: Logan Township, NJ

Pay Range:

Shift: Open availability for 8-hour shifts; Sunday will always be closed, but day off during the week could change if needed to support operations.

What's the Job?

• Assist customers and business partners via telephone and email to ensure smooth communication and issue resolution
• Handle customer complaints in a calm, professional manner to maintain high satisfaction levels
• Diagnose, assess, and resolve problems or issues related to delivery and service
• Monitor progress of delivery routes to ensure timely and accurate deliveries
• Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders

What's Needed?

• At least 1 year of experience in a customer service role within a call center environment
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• High school diploma or equivalent (preferred but not mandatory)
• Experience in a fast-paced, customer-focused environment
• Bilingual English/Spanish skills are a plus but not mandatory

What's in it for me?

• Opportunity to work with a passionate and supportive team committed to excellence
• Potential for career growth within a dynamic organization
• Engagement in meaningful work that impacts global logistics operations
• Supportive work environment that values diversity and inclusion
• Chance to develop valuable skills in customer service and logistics management

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.