5867259 CWR-Customer Service Rep II

Our client, a leading logistics and delivery organization, is seeking a 5867259 CWR-Customer Service Rep II to join their team. As a 5867259 CWR-Customer Service Rep II, you will be part of the Customer Support Department supporting Delivery Operations. The ideal candidate will have strong communication skills, problem-solving abilities, and a proactive attitude which will align successfully in the organization.

Job Title: Customer Service Rep II

Location: Brookshire, TX

Pay Range: $17+ DOE

Shift: Day

What's the Job?

• Monitor 30-40 daily routes and stay in direct phone contact with driver teams during deliveries
• Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
• Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant
• Maintain real-time awareness of route exceptions, delays, and customer escalations
• Support customer escalations by communicating during in-home deliveries and de-escalating complaints

What's Needed?

• Fluent in English; proficiency in Spanish is preferred but not required
• 1+ years experience in dispatch, field operations, or logistics (appliance/furniture preferred)
• Strong phone presence with assertiveness, calmness under pressure, and influencing skills
• Comfort working in a warehouse environment with live driver communication
• Reliable and professional demeanor suitable for a customer-facing role

What's in it for me?

• Opportunity to work in a dynamic and fast-paced environment
• Supportive team focused on innovation and customer satisfaction
• Potential for career growth within the organization
• Engagement in meaningful work supporting delivery operations
• Work schedule that includes Monday through Saturday with some Sundays off

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.