Customer Care

JOB POSTING
Our client, a leading logistics provider, is seeking a Customer Care – Call Center Advisor to join their team. As a Customer Care Advisor, you will be part of the Customer Care call center team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a commitment to customer satisfaction, which will align successfully in the organization.

Job Title: Call Center Customer Care 

Location: Tempe, AZ

Pay : $21.00 per hour

What's the Job?

Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost, or damaged shipments.
Handle all trace inquiries in accordance with service standards and processes.
Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to company policies.
Respond to customer queries regarding information on prices, customs requirements, and more.
Manage a variety of databases and web-based programs to document customer issues, responses, and communications.
What's Needed?

High school diploma or GED equivalent required.
2 years of experience in a Customer Contact Center or Telesales environment in Experience working in teams
Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice
Software skills (Word, Excel, PowerPoint, etc.) (excellent)
Software skills (DHL Systems, CSV, GEMA, NTPS, CSP, EMT) (excellent)
Communication skills, spoken and written (excellent)
What's in it for me?

Opportunity to work in a dynamic and supportive team environment.
Gain valuable experience in customer service and logistics.
Develop your skills in communication and problem-solving.
Be part of a company that values customer satisfaction and employee growth.
Contribute to a team that strives for excellence in service delivery.
Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans
Dental Plan
Supplemental Life Insurance
Short Term Disability Insurance
401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.