CSR 1 - Case Services and Outreach

Our client, Healthcare Outreach & Enrollment Services is seeking a CSR 1 - Case Services and Outreach to join their team. As a CSR 1 - Case Services and Outreach, you will be part of the Field Operations team supporting CA HCO program activities. The ideal candidate will have strong community-facing communication, a detail-oriented approach to enrollment documentation, and the confidence to work in a fast-paced, deadline-driven environment.

Job Title: CSR 1 - Case Services and Outreach

Location: San Francisco, CA

Pay Range: $20.00/hour

Shift:

What's the Job?

• Conduct face-to-face outreach and provide enrollment broker services to beneficiaries through group and individual presentations.
• Present Managed Care Options to beneficiaries and help them understand and use their health care plans.
• Assist beneficiaries with enrollment and disenrollment, including medical exemptions and waiver inquiries.
• Maintain accurate daily documentation in a Customer Relationship Management (CRM) database and transmit enrollment/disenrollment data to the central processing facility in accordance with program policies.
• Support daily field operations by assisting other Enrollment Service Representatives, helping train new staff, and reviewing knowledge base content for accuracy and improvement recommendations.

What's Needed?

• High School diploma, GED, or equivalent certification; knowledge of the community to be served.
• Computer literacy and ability to work with MS Office (Excel, Word, PowerPoint) and quickly learn new software programs.
• Type 20+ wpm and strong organizational, interpersonal, written, and verbal communication skills.
• Ability to travel throughout the county and surrounding counties as needed with a valid CA drivers license and evidence of insurance; driving is required.
• Fluency in threshold languages, including reading and writing ability, to support beneficiary communication needs.

What's in it for me?

• Full-Time Temp position for 3 months with Monday to Friday hours (8am to 5pm PST).
• Opportunity to make a direct impact by helping beneficiaries navigate enrollment, disenrollment, and medical exemption/waiver processes.
• Structured field and office work environment with clear performance standards and production/quality assistance goals.
• Support through training and guidance responsibilities, including assisting with onboarding and knowledge base improvements.
• Virtual interview process.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.