Customer Service Rep

Our client, a leading organization in human resources services, is seeking a dedicated and motivated Customer Service Rep to join their team. As a Customer Service Rep, you will be an essential part of the HR Services department supporting various HR-related functions. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused mindset, which will enable you to succeed and grow within the organization.

Job Title: Customer Service Rep remote

Location: Milwaukee, WI

Pay Range:

Shift: 8:00am - 4:30pm CT or 8:30am - 5:00pm CT

What's the Job?

• Provide customer service consultation and support on HR-related topics to employees, retirees, and external inquiries.
• Handle and resolve a variety of requests related to employee benefits, payroll, talent acquisition, and other HR functions.
• Manage a workload of phone, chat, or case inquiries, ensuring timely and accurate responses.
• Collaborate effectively with team members and escalate cases when necessary to ensure consistent service delivery.
• Meet key performance indicators such as Customer Satisfaction, First Contact Resolution, and productivity metrics.

What's Needed?

• Bachelor’s degree in HR, business, or a related field, or equivalent experience.
• Minimum of 1 year of experience in Human Resources or benefits support, including customer service roles.
• Strong written and verbal communication skills.
• Ability to analyze information, solve problems, and make independent decisions.
• Proficiency with Word, Excel, SharePoint, and HR software; previous Workday experience is a plus.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience in HR services and customer support.
• Develop your professional skills and grow your career.
• Be part of a team committed to diversity and inclusion.
• Contribute to a company that values its employees and fosters a positive workplace culture.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.