Customer Service Representative

Our client, a leading service provider in the Essex, MD area, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the customer support team, ensuring smooth communication and efficient service delivery. The ideal candidate will demonstrate excellent communication skills, strong organizational abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Essex, MD

Pay Range: $22.00

Shift: Monday to Friday, 9:00 AM - 3:30 PM (Wednesday 7:30 AM - 3:00 PM)

What's the Job?

• Answering phones and assisting customers/clients with inquiries and support
• Scheduling and coordinating appointments to ensure timely service delivery
• Maintaining accurate service contract data and records
• Making outbound calls for service contract check-ups and renewals
• Handling inbound calls for service requests and providing exceptional customer support

What's Needed?

• Minimum 3+ years of dispatch/customer service experience, preferably in the service or trade industry
• Excellent phone etiquette and communication skills
• Strong attention to detail and ability to multitask effectively
• Professional, dependable, and highly organized
• Proficient with basic office and computer tasks, including data entry

What's in it for me?

• Flexible part-time hours to fit your schedule
• Opportunity to work in a dynamic and supportive environment
• Gain valuable experience in customer service and administrative support
• Be part of a reputable organization committed to your growth
• Work in person at a convenient Essex location

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.