Remote Contact Center CSR

Our client is seeking a Remote Contact Center CSR to join their team. As a Remote Contact Center CSR, you will be part of the customer support organization supporting the State Farm campaign. The ideal candidate will have strong communication skills, the ability to stay focused in a high-volume environment, and the confidence to navigate basic technology while following compliance guidelines.

Job Title: Remote Contact Center CSR

Location: Remote (U.S.)

Pay Range: $21.00/hr

Shift: Full Time 9AM EST to 8PM EST (8-hour shifts)

What's the Job?

• Provide exceptional customer service support via phone and written communication
• Assist customers with inquiries related to financial accounts and services
• Maintain accurate and detailed records of customer interactions
• Follow legal and compliance guidelines during customer interactions
• Support team efforts to resolve issues efficiently and professionally

What's Needed?

• Ability to handle high call volume and manage back-to-back calls with professionalism
• Comfort navigating basic laptop functions while working from home (including restarting at end of day and understanding updates)
• Ability to use a keyboard effectively and follow equipment setup requirements (including use of a dedicated docking station to accommodate USB slots)
• Strong attention to detail to ensure accurate documentation and recordkeeping
• Commitment to following compliance and legal procedures during every customer interaction

What's in it for me?

• Contract to hire opportunity with no end date
• Equipment provided for your remote work setup
• Training provided (one-week training) to help you ramp up for the campaign
• Clear campaign structure with performance expectations
• Motivation to succeed: meeting minimum results during the month earns a $500 gift certificate

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.