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If you're a skilled communicator who enjoys connecting with people and helping gather important information, this is an excellent opportunity to build your career in the insurance services industry. In this role, you'll conduct professional telephone interviews with life insurance applicants, ensuring accurate and thorough information is collected to support underwriting decisions while delivering a positive customer experience.
Location: Lee's Summit, MO
Pay Rate: $17.50 per hour
Employment Type: Contingent with potential pathway for hire
Schedule: Multiple shifts available Monday-Friday, some Saturdays. Final schedule will be assigned.
Why This Role Matters
Life insurance companies rely on accurate applicant information to make informed underwriting decisions. In this role, you'll serve as a critical link in the process by conducting professional interviews, gathering detailed information, and ensuring data quality while providing excellent service to applicants.
What You'll Do
- Place outbound calls to life insurance applicants
- Conduct telephone interviews and collect medical, financial, occupational, and lifestyle history information
- Leave messages and follow up with applicants as needed
- Review and edit information during interviews to ensure accuracy and completeness
- Document call activity, interview details, and outcomes in company systems
- Utilize call management, dialer, and phone systems to complete interview and outreach activities
- Learn and follow client-specific interview requirements and underwriting guidelines
- Respond professionally and promptly to requests from clients, staff, and management
- Adhere to all compliance, quality, confidentiality, and safety requirements
- Perform additional duties as assigned to support business needs
- A current, up-to-date resume
- High school diploma or equivalent
- Strong verbal communication and customer service skills
- Comfortable conducting professional telephone interviews and handling outbound calls
- Excellent listening, documentation, and data-entry skills
- Ability to manage multiple systems and applications simultaneously
- Strong attention to detail and commitment to accuracy
- Ability to work independently and meet productivity goals
- Bilingual Spanish skills are highly preferred and required for select openings
- Ability to meet compliance requirements
- Must be eligible and provide proof of eligibility to work in the US
- Opportunity for temporary-to-hire employment
- Stable full-time schedule with multiple shift options
- Valuable experience in the insurance and financial services industry
- Develop professional interviewing, customer service, and documentation skills
- Comprehensive training and support
- Collaborative team environment with opportunities for growth
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)