Field Service Engineer

Position Summary:

          Field Service Engineer (FSE) installs and supports automation tools at Semiconductor customer locations or at assigned sites for extended periods. Customer support includes on-site maintenance, troubleshooting, and repair services.

Supervision:

Reports to the Supervisor of Field Service

Major Duties:

• • Report to the Supervisor of Field Service and Parts & Service Supervisor for assignments and to report on daily activity.
  • Work closely with Manufacturing for machine debug, validation, and commissioning.
  • Consult with the Part & Service Supervisor, Project Managers, and customers to define site scope of work.
  • Follow safety practices as defined by Hirata Corporation of America, OSHA, and customers.
  • Coordinate and perform installation, startup, validation, and commissioning of systems at customer facilities.
  • Perform preventive and corrective maintenance on installed equipment under contract or customer Purchase Order.
  • Review drawings, schematics, manuals, and other pertinent information to determine the best solution and proper tools for system set up or problem resolution.
  • Provide on-the-job training and mentoring to junior FSEs and customers.
  • Conduct formal classroom training.
  • Communicate with the project team to ensure project awareness.
  • Keep accurate service call records and prepare service/warranty and other reports for customers and internal distribution in a timely manner.
  • Coordinate with the Engineering Department to ensure that drawings, technical manuals, sequence of operation, and PLC and HMI programs are current and correct.
  • Ensure that all field operation work and/or upgrade documentation is updated on the network.
  • Seek sales opportunities while ensuring customer satisfaction.
  • Assist in the quotation and technical sales support of control system field service solutions.
  • Provide product improvement suggestions and customer feedback to Engineering and Management.

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Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.