OPE Technician | Technical Support Specialist

Our client, outdoor power equipment support and aftermarket services is seeking a Technical Support Specialist to join their team. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to translate complex technical information into clear, actionable guidance—aligning successfully in the organization.

Job Title: Technical Support Specialist

Location: Virgina Beach, Virginia

Pay Range: $31

What's the Job?

• Provide high level technical support to dealers via phone, email, or web chat, including troubleshooting, diagnostic, and repair guidance across product range and associated systems.
• Support end users via phone, email, and/or web chat with product selection, product application support, product maintenance guidance, conflict resolution, and customer satisfaction-focused assistance.
• Use Customer Relations Management (CRM) software to update customer records, document dealer/customer interactions, and maintain detailed notes to help identify issues and solutions.
• Participate in team training sessions and meetings to stay current on product knowledge, office policies, and support procedures.
• Perform all other duties and responsibilities as assigned.

What's Needed?

• Work experience in an outdoor power equipment dealer and/or strong OPE product knowledge, with the ability to explain complex technical concepts clearly to dealers and end users.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, CRM software, SharePoint, and live chat tools.
• Strong time management skills to handle multiple support requests efficiently.
• High School Diploma or GED required; advanced degree in a related discipline preferred.

What's in it for me?

• Opportunity to deliver industry-leading technical assistance that directly improves dealer and customer outcomes.
• Hands-on support work across a broad product range, strengthening your troubleshooting and diagnostic expertise.
• Structured training and ongoing team collaboration to keep your product knowledge sharp.
• A role centered on customer satisfaction, where your documentation and follow-through help resolve issues faster.
• Clear expectations and a career path aligned to advanced contributor responsibilities.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.