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Patient Contact Center Associate - St. Albans, WV
Location: St. Albans, WV
Employment Type: Full-Time | Contract-to-Perm Opportunity
Pay: $15.00/hr (Paid Weekly)
Schedule: Monday - Friday | Day Shift Hours
Looking for a Customer Service Career with Growth Potential?
Manpower is seeking friendly, professional, and customer-focused individuals to join a busy Patient Contact Center Team in St. Albans, WV. This full-time contract-to-permanent opportunity is ideal for candidates who enjoy helping people, communicating by phone, and providing exceptional customer service.
If you have a pleasant phone voice, strong communication skills, and the ability to manage a high volume of calls while maintaining professionalism, this could be the perfect opportunity for you.
At Manpower, we connect talented professionals with rewarding career opportunities. This position offers valuable healthcare customer service experience and the opportunity for long-term employment.
What You'll Do
- Handle a high volume of incoming calls while maintaining excellent customer service standards
- Schedule patient appointments accurately and efficiently
- Collect and verify patient demographic, insurance, and visit information
- Document complete and accurate phone messages and patient cases
- Follow standardized scheduling templates and procedures
- Route calls to the appropriate departments and staff members
- Enter and update patient information within the computer system
- Inform patients of any preparation requirements for upcoming appointments
- Research and assist with customer concerns and inquiries
- Identify patient needs and provide appropriate solutions or resources
- Conduct appointment reminder calls and confirm upcoming visits
- Maintain professionalism and confidentiality during all patient interactions
- Perform additional duties as assigned
Must-Have Qualifications
- High school diploma or equivalent
- Pleasant and professional telephone voice
- Ability to handle a large volume of calls in a fast-paced environment
- Strong customer service skills
- Friendly, professional, and personable demeanor
- Ability to operate computer systems and enter data accurately
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Dependable attendance and professional work ethic
- Previous call center experience
- Customer service experience in a healthcare setting
- Knowledge of medical terminology
- Healthcare industry experience
- Conflict resolution experience
- Strong computer and data entry skills
- Must be able to regularly talk and hear
- Must be able to frequently stand, walk, sit, stoop, and reach
- Must be able to frequently lift and/or carry up to 20 pounds and occasionally lift and/or move 40 pounds or more
- Must possess close vision, distance vision, color vision, depth perception, and the ability to adjust focus
- Ability to perform daily computer and telephone-related tasks
We're more than a staffing company. We're your career partner.
- We're Local
- Access to Career Opportunities Across Multiple Industries
- Weekly Pay
- Premium Opportunities with Top Regional Employers
- Flexible Employment Options
- Full-Time, Part-Time, Contract & Seasonal Positions
- Benefits Eligibility
- Free Resume Assistance & Career Coaching
- Training and Career Development Resources
- Ongoing support from a dedicated recruiting team
- Competitive pay at $15.00 per hour
- Weekly paycheck
- Full-time Monday-Friday daytime schedule
- Contract-to-permanent career opportunity
- Gain valuable healthcare and customer service experience
- Professional office environment
- Opportunity to develop communication and problem-solving skills
- Potential for long-term career growth and advancement
Who is Manpower?
Locally owned but globally connected, Manpower is a full-service staffing and recruiting company serving West Virginia, Ohio, Kentucky, and beyond. For over 50 years, we've been helping hardworking people find meaningful employment and helping businesses build winning teams.
Ready to Get Started?
Text or Call: 304-760-5935
Apply Online: Manpower.com
Manpower is an EOE/AA/Vets/Disabled Employer
If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering excellent customer service, apply today and start building your career with Manpower!