Horace Mann - Educators Insurance - Operations Manager

Operations Manager-
(Insurance and Financial Solutions)
Job Type: Full-Time
Schedule: Monday through Thursday, 8:30 AM to 4:30 PM
Compensation: $25.00 per hour, with potential commission opportunities

Position Summary
We are seeking a detail-oriented and customer-focused operations manager with a property and casualty license

Operations Manager to join our insurance agency team. This role is responsible for supporting daily office operations, providing exceptional client service, assisting with policy servicing, and contributing to agency growth through cross-selling opportunities and marketing support. The ideal candidate will be organized, proactive, and comfortable working in a fast-paced environment.

Key Responsibilities

• Answer incoming phone calls and provide outstanding customer service to clients.
• Service existing auto and property insurance policies.
• Make outbound service-related calls to clients regarding policy needs and updates.
• Identify coverage gaps and cross-sell additional insurance products and services when appropriate.
• Observe potential insurance needs not currently covered and coordinate follow-up opportunities with agency leadership.
• Assist with paperwork and administrative tasks related to variable insurance and financial products.
• Support the marketing team with special projects, campaigns, and agency initiatives as needed.
• Maintain accurate client records and ensure timely completion of administrative tasks.
• Assist in maintaining efficient office operations and a positive client experience.

• Active Property & Casualty (P&C) License required at the time of hire.
• Previous insurance agency or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage priorities effectively.
• Proficiency with computer systems and office software.
• Positive attitude and a commitment to delivering exceptional customer service.

• Competitive hourly pay of $25.00 per hour
• Commission earning potential
• Consistent weekday schedule with Fridays off
• Opportunity to grow within a professional insurance agency environment

If you are a motivated professional with an active P&C license and a passion for customer service and insurance operations, we encourage you to apply.

Are you Interested?

Stop your job search and apply today! A recruiter will be in touch within 24 hours.

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.