Call Center Agent

Our client, a leading organization in the transportation and emergency response industry, is seeking a dedicated and proactive Call Center Agent to join their team. As a Call Center Agent, you will be an essential part of the Customer Support Department supporting urgent and critical customer needs. The ideal candidate will demonstrate excellent communication skills, resilience, and the ability to adapt quickly to high-pressure situations, which will align successfully in the organization.

Job Title: Call Center Agent

Location: Fort Lauderdale, FL

Pay Range: $18.20-$21.00 (DEO)

Shift: Varies, may include weekends

What's the Job?

• Handle a high volume of inbound and outbound calls, emails, or live chats in a fast-paced environment.
• Assist customers by troubleshooting vehicle-related issues and providing clear guidance.
• Manage urgent situations such as stolen vehicles, accidents, breakdowns, and officer requests with professionalism and urgency.
• Document every customer interaction accurately in CRM or database systems.
• Explain company products, services, policies, and pricing clearly to customers.

What's Needed?

• Excellent communication and active listening skills.
• Previous Call Center, Dispatcher or customer service experience.
• Computer skills
• Ability to troubleshoot basic vehicle or service issues effectively.
• Self-resilient and capable of working independently with minimal supervision.
• Speed-to-act and level-headedness in urgent situations.
• Willingness to learn and adapt to new processes and systems.

What's in it for me?

• Opportunity to work in a dynamic and impactful environment.
• Gain valuable experience in customer service and emergency response support.
• Be part of a supportive team committed to excellence.
• Develop skills in troubleshooting, communication, and crisis management.
• Potential for career growth within the organization.
• Temp to perm
• Referral bonus
• Performance bonus

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.