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If you’re passionate about patient care and thrive in a fast-paced healthcare environment, this is your opportunity to make a meaningful impact every day. In this role, you’ll be on the front lines of patient interaction, providing compassionate service, collecting high-quality specimens, and supporting critical diagnostic testing that helps guide life-changing medical decisions.
Location: Bentonville, AR
Pay Rate: $21.50 - $23.05 per hour (based on experience)
Employment Type: Contingent with potential pathway for hire
Schedule: 7:00 AM - 3:30 PM
Why This Role Matters
As a Patient Services Representative II, you will play a vital role in delivering an exceptional patient experience while ensuring accurate specimen collection and processing. Your work directly supports quality patient care and critical diagnostic testing that helps providers make informed healthcare decisions.
What You'll Do
- Collect blood specimens through venipuncture and capillary collections from pediatric, adult, and geriatric patients
- Prepare, process, and package specimens for laboratory testing following established procedures and quality standards
- Verify patient demographics and ensure accurate specimen labeling and documentation
- Perform clinical and forensic specimen collections as required
- Maintain accurate records while adhering to confidentiality, quality, and safety standards
- Provide outstanding customer service and create a professional, welcoming environment for patients
- Support multiple collection locations as business needs require
- A current, up-to-date resume
- High school diploma or equivalent
- 1-3 years of phlebotomy experience including pediatric, geriatric, and capillary collections
- Strong specimen collection, processing, and patient identification skills
- Ability to work independently with minimal supervision
- Excellent customer service, communication, and organizational skills
- Keyboard and data entry experience
- Medical Assistant or Paramedic training preferred
- Previous Patient Service Center experience preferred
- Reliable transportation and flexibility to travel between locations as needed
- Ability to meet compliance requirements
- Must be eligible and provide proof of eligibility to work in the US
- Competitive pay based on experience
- Opportunity to expand your phlebotomy and laboratory skills
- Gain experience in a fast-paced healthcare environment
- Work alongside experienced healthcare professionals
- Potential pathway to long-term employment
- Make a meaningful impact on patient care and diagnostic outcomes
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)