Inbound Call Center Manager

Industry

Call Center and Customer Service

Advert ID

USA_386915

Location

Teterboro

Job Type

Permanent

Hours

Full-Time

Salary Range

USD70.00-80.00 per year

No. of Openings

1

Branch Information

Hackensack, NJ - (USA) 505 Main St NJ Hackensack , NJ - 07601 Phone : 201-342-6962

ContactNumber

201-342-6962

Job Description

OSOM (pronounced "awesome") is short for Out of Sight, Out of Mind. We are a new venture, wholly owned by Iron Mountain, focused on developing consumer storage and "stuff management" solutions for consumers.

We're seeking a dynamic sales rep/manager to help build and scale an inbound sales group. You will be the foundational member of the sales team, with player-coach responsibility to take inbound calls and emails to sell our services, and to build and manage a team as needed.

About You:
* Driven, self-motivated and welcome a challenge. You want to accelerate your sales and management career.
* Entrepreneurial problem-solver. Able to work in a fast-paced and changing environment.
* Exceptional phone skills. Able to speak with clarity, friendliness, and empathy to people from a variety of backgrounds and in a variety of situations (e.g. in the middle of a stressful move)
* Detail oriented, with excellent follow-up skills
* Comfortable with technology (email, live chat, mobile apps). We use Gmail, Google Docs/Sheets, Slack, Zendesk, and other web-based tools.
* A plus: enjoy technology and tinkering with apps

Job Responsibilities:
* Connect and engage with prospective clients (consumers) via phone, email, and live chat.
* Determine client needs and offer the right solution. (primarily full-service storage, AKA self-storage with pickup)
* Share customer feedback and insights with marketing and customer support teams
* Develop an effective framework and process for selling our specific services
* Over time, hire, train, and manage a team of sales reps as the business expands.
* Help establish goals and KPIs
* Light technical support - answer questions about our website or mobile app and its features.
* Other related duties as assigned.

Min of 3-5 yrs in a Call Center environment, College degree. ability to think outside the box.