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HR Process Documentation Specialist


Financial Services

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Branch Information

Central PA Area - (USA) 2900 Plank Road North Suite 5 PA Altoona , PA - 16601-9361 Phone : 814-944-3576  



Job Description

Manpower has an immediate need for a Process Documentation Specialist in the HR Shared Services area of a major Financial Services Co. located in Johnstown, PA.

Hours: Mon-Fri 9 AM - 5 PM, with flexibility to extend hours in order to meet deadlines, if required

Pay: $16-$17 based on experience

The HR Shared Services Process Documentation specialist will play a critical role in documenting HR back office processes in support of a new system implementation. The Process Documentation specialist will have responsibility to work with the Service Delivery Center to leverage a pre-existing documentation template in order to document system and non-system steps as part of a back office process. For example, the transaction type of New Hire is a process that needs to be detailed for how HR Shared Services team members perform the steps required both inside of the HR system and outside of the HR system in order to hire a new employee.

This position will work closely with the Director of HR Shared Services and local Change Management team members

Key Responsibilities include:

* Process (Standard Operating Procedures) Documentation:

* Leverage an existing Word document template to document HR system and non-system steps

* Work from a list of processes to be documented and participates in process redesign discussions in order to document HR system and non-system steps related to HR Processes. The output of which is a Standard Operating Procedure document that will be used by back office HR team members to perform required duties, e.g. Hire a worker into the HR System, place a worker on a leave of absence, terminate worker, etc.

* Work with SMEs to review documentation and incorporate any necessary feedback

* Make edits and revisions based on SME feedback

* Work within designated project plan to ensure that process documentation is drafted, reviewed, revised within the designated time-frame

* Make suggestions for Process Documentation template improvement

Qualifications for this position include:

* General HR and HR system knowledge

* Demonstrated ability to manage multiple competing priorities/deadlines as well as partner with subject matter experts to deliver clear and concise process documentation.

* Advanced Skills in Word and Visio required

* Excellent listening skills and attention to detail required

* Previous experience creating training material and process maps

* Demonstrated detail-oriented work ethic; proven organization skills; total commitment to accuracy and quality balanced with timeliness.

* Must be a team player.

* Must be able to pass a drug screen and criminal background check.

Please respond with a detailed, updated resume.