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Customer Service with SAP - NOT CC

Industry

Admin and Secretarial

Advert ID

USA_391791

Location

Woodbury

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

Manpower is in need of Customer Service Representatives!!



Customer Service Representative - Not Call Center

$15.00 per hour

Woodbury, Minnesota

1 year in duration

1st shift



Job Description:

Primary Responsibilities include but are not limited to the following:

Acts as the primary liaison with 3M customers

Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence

Educates and informs the customer of various processes and directs customers to appropriate resources

Develops and leads improvements and/or solutions to work processes and tools

Links projects to business strategies and initiates actions that deliver results

Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues

Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers

Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions

Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems

Participates in and maintains a quality service culture within the Customer Account Management Team



Basic Qualifications:

High school diploma or equivalent

Minimum of three (3) combined years of customer service and/or sales experience



Preferred Qualifications:

SAP system experience is preferred

Possesses exceptional customer service competencies

Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction

Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems

Ability to work in a high volume rapidly changing environment

Ability to work in a team environment and willing to collaborate and compromise

Strong Active Listening skills

Ability to follow through with commitments and show concern for the needs of others

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products and 3M Customer Service systems

Strong organizational skills with the ability to stay focused on tasks

Good interpersonal skills

Clear and conceptual thinking ability; excellent judgment and discretion

Prefers to stay busy with a full workload and enjoys meeting challenges

Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Location: Woodbury, MN



Works with moderate work direction, and can identify issues/problems but may need assistance in resolving. Worker processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager