Receptionist

Industry

Call Center and Customer Service

Advert ID

USA_392718

Location

Mountain View

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD17/hr

No. of Openings

1

Branch Information

Silicon Valley, CA - (USA) 2960 Stevens Creek Blvd CA San Jose , CA - 95128 Phone : 408-241-4900

ContactNumber

408-241-4900

Job Description

Job Title: Receptionist

Location: Google

Department: Managed Service Program

Hours/Days: 8:00 AM to 5:00 PM and 7am-4pm from Monday - Friday



Skills/Knowledge Required

■ College degree preferred (G.P.A target of 3.6 and better preferable). If a candidate does not have a BA, equivalent experience is required. Equivalent experience would be a reception/customer service role in a corporate environment.

■ Experienced in delivering excellent telephone skills and demeanor.

■ Experienced in delivering excellent customer service and working with the public.

■ Patient, pleasant voice tone and volume.

■ Ability to work with little supervision.

■ Communicates clearly and well both verbally and in writing.

■ Strong attention to detail and ability to problem solve.

■ Willingness to take on new projects.

■ Reliable and dependable.

■ Willingness to work to documented procedures.

■ Friendly, smiles often and loves to help people.

■ Proficient in MS Office and Google products, including email and navigating the internet.

■ Professional appearance and behavior.

■ Commitment to service and team work.

■ Ability to work with all kinds of people at all levels of the organization.

■ Has a positive view of work.

■ Ability to receive constructive feedback from others and to adjust your behavior, as needed.

■ Fast learner, self-motivated and adaptable to change.

■ A balance of professionalism and an outgoing personality.



Overall Summary

The Receptionist is responsible for providing exceptional customer service. Responsibilities include greeting and welcoming Google customers, guests, suppliers and employees, answering calls from internal and external callers, providing service and assistance with questions, verifying building access, registering and badging non-employees and ensuring guests are escorted by authorized personnel, assisting Real Estate and Workplace Services (REWS) department, as well as assist internal departments with clerical support, as needed. Additional responsibilities include, but are not limited to, updating receptionist resources and site pages, filing, copying, maintenance of lobby areas and adherence to all company and department polices and guidelines.



Job Description/Roles & Responsibilities

Guest Activity

■ Acknowledge and cordially greet and direct customers, visitors, vendors, partners and Googlers in a timely manner

● Ensure all admissions onto Google property possess a badge, i.e. employee, temporary, guest badge

■ Heavy customer interaction

● Full support provided to all customers, partners, guests and Googlers

■ Consistent lobby coverage with timely attention to information requests

● Respond to all emails within a 48 hour time period

● Respond to all voicemails within a 24 hour time period and/or next business day

■ Hand out floor plans to employees and guests, as requested

■ Collect and document lobby activity on a daily basis

● Manually tracking accurate lobby statistics is critical to the program



Call Center

■ Mainline calls support

● As the voice of Google, provide a consistent, seamless and accurate response to callers

■ Professionally and effectively answer and forward phone calls to their proper destination

● Warm transfer when required

■ Ability to maintain call control with difficult callers

■ When callers request information that is confidential, we continue to be courteous and helpful while strictly guarding confidentiality