Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_396730

Location

Springfield - Clark County

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

We are currently searching today for qualified candidates for a Customer Service Representative position in Springfield, Ohio!



Day to Day Responsibilities:



* Research/resolve loan level inquires as it relates to inbound/outbound call activity. More experienced associates will be involved in root cause analysis of more complex inquiries.

* Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss. More experienced associates will handle escalated calls.

* Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment.



Personality skills: Someone personable, reliable, someone that can accept feedback and implement the corrective action immediately. Someone who easily adapts to change.



Types of qualifications: Someone with a customer service background or mortgage/banking experience. This is not a requirement but suggested.



Strong skills: Problem solving, critical thinking, effective and professional, verbal and written communication.



Customer Care



* Call Center

* Receive inbound and outbound calls from homeowners, contractors, and customers in hazard insurance, mortgage banking and property loss.

* They have adherence times and handle times to meet.

* Research/resolve loan level inquires.

* Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer

* They have adherence times and handle times to meet.

* Must be able to show empathy, have solid communication skills, sound analytical skills because they are speaking with homeowners and contractors.



MUST BE WILLING TO DRIVE TO SPRINGFIELD, OHIO AT LEAST 5 TIMES PER WEEK! Thank you