Customer Care Associates


Call Center and Customer Service

Advert ID



Saint John

Job Type




Salary Range

Up to CAD11.45/hr

No. of Openings


Branch Information

Saint John, NB - (CAN) 1 Market Square Unit 101 NB Saint John , NB - E2L 4Z6 Phone : 506-633-7474



Job Description

In a world where cellphones make communication possible anytime and anywhere, it has become a priority for many companies to have their calls answered at all times of the day. Stericycle Communication Solutions, a leader in the call center industry, provides live operator services to assist commercial and healthcare businesses process their telephone calls more effectively and efficiently. Whether it's a phone call to a plumber about a leak or a call to a physician about a sick baby or an appointment, we are here to help, 24 hours a day, 7 days a week, 365 days a year.

We are currently recruiting for front line customer experience agents to help process inbound and outbound calls in one of our many fast-growing call centers across Canada. No prior customer service or healthcare experience is necessary; however, we do look for energetic, customer centric, detail-oriented individuals who fit in well with our strong company culture. Various shift options, competitive benefits, including tuition reimbursement and paid time-off, are just some of the things you can expect as an employee at Stericycle.

Essential Duties & Responsibilities:

- Answer urgent and non-urgent phone calls using computer-telephony integration

- Provide information, document interactions, or schedule appointments using predefined scripts and templates

- Deliver message content back to clients

- Ability to read, write and comprehend the English language

- Ability to speak clearly and project good voice tone

- Ability to accurately document and present information during phone interactions

- Ability to multitask while on the phone

- Ability to keep information confidential

- Needs to have High School Diploma

- Background Check will be required

- Pay starts at $11.45/hour