Bilingual Customer Service Representative


Call Center and Customer Service

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Job Type




Salary Range

No. of Openings


Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -



Job Description

This is a full time Monday through Friday contract opportunity in Northern Austin for 6 months with the possibility for extension! Anticipated start date is the beginning of April. The ideal candidate has prior customer service experience along with prior medical experience where they have worked with medical terminology.


-Provide unbiased assistance to Medicaid Clients with questions regarding eligibility, medical claims status, and other program questions.

-Assists with problem resolution, as needed.

-Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs.

-Transfers callers to other Call Center units as needed.

-Meets individual performance and attendance metrics.

-Performs other duties as may be assigned by management.

Additional Job Details:

-Bilingual English/Spanish Required.

-Must be available to work any shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.

-Requires experience with Microsoft Office, Excel, OnBase.

-Must type 30 wpm. Must be effective at multi-tasking.

-Prior Medicaid experience preferred.

-Prior Call Center experience preferred.