Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Mahwah
    Job Type : Contract
    Date: Wednesday, 02 October 2019
    - Answer and respond to incoming calls from employees and former employees.
    - Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner
    - Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.
    - Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
    - Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues.
    - Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations.
    - Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
    - Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.
    - Flexibility to support peak volume events throughout the year.
    - Attend all departmental meetings and training classes as required.
    - Works under close supervision
    - Follow established procedures on routine work, requires instructions only on new assignments.
    - Respond to customer inquiries via email from the "Contact Us" feature (as defined by client team)
    - Proven ability to work independently in a team setting using established processes. Instructions required on new assignments only.
    -Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when interacting with customers, and providing information to a customer in a way that is easily understood.
    - Ability to handle multiple tasks and prioritize while working in fast paced call center environment
    - Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience
    -All other duties as assigned.

    At least 2 of the following skills are required: Call Center, College Degree and HR or Benefits experience
    - Prefer a minimum of 1 year of call center experience or related customer service
    -Prefer a minimum of 1 year benefits, HR, or insurance vendor experience
    - PC skills, ability to type, and ability to use multiple programs at one time
    -Strong Written and Verbal communication skills
  • Valid City, State or Zip Code: St Catharines
    Job Type : Contract
    Date: Wednesday, 02 October 2019
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their St. Catharine's location. This role will support the business customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin in October and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experienced customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - $16.00 an hour with a $1000 signing bonus after 6 weeks of work
    - 12 Month Contract, with potential for hire
    - Afternoon Shift Monday through Friday

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Demonstrate the value of advertising solutions and provide pre and post-sales support for all self-service products
    - Provide product and basic tool support to improve their experience and drive higher spend.
    - Develop and maintain knowledge of customer and customer-specific business environment
    - Drive adoptions and spend based on strategic follow ups Basic Qualifications

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service with sale experience an asset
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free onsite parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    Not the position for you but know someone who'd make a great fit? At Manpower we pay $100 for successful referrals!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Charleston
    Job Type : Contract
    Date: Tuesday, 01 October 2019
    Are you an outgoing person looking for an opportunity in customer service? Manpower is recruiting for Customer Service Positions in the Charleston area.

    The potential candidate in this position should have the ability to perform the following tasks:
    * Attract potential customers by answering product and service questions
    * Open customer accounts by recording account information
    * Maintain financial accounts
    * Manage large amounts of incoming calls
    * Build sustainable relationships of trust through open communication
    * Provide a friendly experience for customers

    Successful candidate will pass a pre-employment drug screen and background check

    Who is Manpower?

    Locally owned, but globally connected, Manpower is a full service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio and Kentucky. Manpower provides recruitment and assessment, training and development, career management, outsourcing and workforce solutions across the region.

    For more information on exciting local employment opportunities and to register with us, please visit www.Manpower.com or follow us on Facebook at Manpower WV. Manpower is an EEO/AA/ADA/Veterans employer
  • Valid City, State or Zip Code: Blue Ash
    Job Type : Contract
    Date: Tuesday, 01 October 2019
    Do you possess excellent customer service skills? Are you looking for an excellent paying position with business hours schedule? Manpower has the position you are looking for!

    We are recruiting for customer service reps for a customer service call center in the Blue Ash, Ohio area. Our client leads the industry with forward-thinking residential ventilation products, customized climate and indoor air quality solutions along with award winning customer service.

    We're looking for people with a passion to deliver world class customer service, while possessing the ability to multi-task and follow policy and procedures through scripting.

    Training and shift schedule is 9:30am - 6pm.

    Pay Rate: $15.00 per hour

    We provide excellent pay and benefits. Contact us today to start your career!

    Apply now for immediate consideration.

    Questions? Call or Text our office at 513-772-2220.
  • Valid City, State or Zip Code: Throop
    Job Type : Contract
    Date: Monday, 30 September 2019
    ManpowerGroup is recruiting for a 3 month Billing Inquiry Associate assignment in Throop, PA. If you have call center and/or billing experience this may be the job for you!

    Duties include assisting and responding to customer inquiries concerning their bill, consulting and performing the research necessary to resolve inquiries. May also process incentives, input incentive information into the system, audit shipper detail, correct suspense detail, prepare billing adjustments, and perform research. Additional duties may also include general administrative tasks. Microsoft Office, especially Excel, required. Problem solving, analytical, written, and verbal communication skills a must. Prior office experience is preferred.

    Hours: 8:00am to 4:30pm Mon-Fri
    Location: 700 KEYSTONE INDUSTRIAL PARK THROOP PA 18512
    Pay: $15.45/hr

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Austin
    Job Type : Contract
    Date: Monday, 30 September 2019
    Location:Riata Trace Pkwy, Austin, TX

    Pay: $16.00
    Must be able to work a later shift from 10A-7P.
    Bilingual Spanish/English Preferred.
    The HIPP/IPPA Customer Service Representative (CSR) will take inbound calls from clients and potential clients on a daily basis.
    Additional duties will be required including check processing and insurance examination.

    Required skills: Excellent verbal and written communication skills with the ability to interact professionally with clients and management
    Strong problem solving abilities Ability to work under pressure Strong organizational skills Strong analytical and research skills
    Ability to track projects for timely follow-up and completion
    Client notes are required to be accurately entered in the system.
    Other data entry is also required to process payments and update the case system.
    Complete function based processes Enter case notes into PIER database
    Maintain quality score of 97 or better Special research Perform other duties as assigned
    Observe professional standards of conduct.

    email:gelai.mago@manpower.com or call 4142693151 ext.1025
  • Valid City, State or Zip Code: Williston
    Job Type : Contract
    Date: Monday, 30 September 2019
    Manpower is recruiting for Customer Counter Associates to work a 6 month temporary assignment in Williston, VT.

    Primary duties include support responsibilities for the customer counter such as: greeting customers, inspecting shipments and shipping documents, and other general support responsibilities. Contingent workers may also be required to move packages from counter to conveyor belt. Could require lifting up to 70lbs but majority of packages will weigh much less. May also require loading of packages into trucks.

    Hours: 8am-1:30pm M-F
    Location: 54 HARVEST LANE WILLISTON VT
    Pay: $14.26/hr

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Richardson
    Job Type : Contract
    Date: Monday, 30 September 2019
    Job Description:
    Provide administrative support for 1-5 recruiters with entire recruiting process; from consolidating group descriptions from various email requests into one document, to scheduling interviews and preparing offer letters. Help prepare for on-campus recruiting events; ship and track materials and assist in coordinating details for campus events such as catering and set up requirements. Scan resumes and update candidate info in applicant tracking database.
    Interact with hiring managers at mostly on scheduling issues via email.
    Perform other administrative duties that support recruitment functions.

    Requirements:
    Excellent written and verbal communication skills a must.
    Ability to multi-task in a dynamic and fluid environment and manage time efficiently.
    Ability to maintain discretion with highly sensitive material.
    Superior tact and diplomacy.
    Ability to complete tasks and follow directions with minimal supervision. Strong teamwork, problem solving and organizational skills.

    email:gelai.mago@manpower.com or call 4142693151 ext.1025 look for Maria
  • Valid City, State or Zip Code: Charlotte
    Job Type : Contract
    Date: Monday, 30 September 2019
    Are you looking for a part time or full time work opportunity near UNC Charlotte? Manpower is looking for Customer Service Representatives to work with one of our premier clients. This role is often the first point of contact for customers and requires driven, customer-focused candidates.
    What's in it for you?
    * $14.25/Hr.
    * Flexible shifts from 5:30a to 10:00p
    * Weekly Paychecks
    * Opportunity to work with a great team focused on helping each other succeed and grow within the organization
    * Part time - minimum of 20 hours a week including an 8 hour shift on Saturday or
    * Full time - 40 hours a week including an 8 hour shift on Saturday
    What's required?
    * Assisting inbound callers with inquiries on services, manage reservations, and repair/pick-up scheduling and more.
    * Must be able to work Saturdays
    * Dependability
    * Able to manage stressful situations in a calm and professional manner
    * Able to train full time for 3 weeks
    What you bring to the job?
    * Enthusiasm and a strong work ethic
    * 2 years of experience in a customer focused position
    * Computer proficiency
    Interested in learning more? Call 704-971-2810 or visit Manpower at 8210 University Executive Park Drive Suite 140 Charlotte today! Hours 8a-5p M-F. Mention this posting when you call or visit!
  • Valid City, State or Zip Code: North York
    Job Type : Contract
    Date: Friday, 27 September 2019
    Are you a call centre professional looking for a new opportunity? Our client in the Banking sector is looking for upbeat, energetic candidate to answer in-bound calls within the Dispute and Credit Center

    In this opportunity you will:
    * Respond to incoming telephone inquiries and recognize, analyze, and interpret customer inquiries to establish objectives
    * Listen to the customer's questions or concerns to identify, investigate and resolve, or take action to resolve the issue(s)
    * Explain or clarify procedures associated with the acquisition, operation and maintenance of all of CIBC's various credit card products.
    * Fulfill customer expectations and ensure that the solution offered meets customer needs and complies with CIBC practices and procedures
    * Develop the skills to do the job, and to work effectively as a team with co-workers
    * Actively participate in teams/committees
    * Accurately complete appropriate documentation for each transaction, and wrap up calls by either inputting data for call history and/or initiating the necessary customer fulfillment
    * Regularly update knowledge about new products, procedures and policies in order to answer customer inquiries promptly.

    Qualifications:
    * 1 year of call centre experience
    * You must be flexible to work any day of the week between 7:00am - 12:00am
    * Strong verbal and written communication skills
    * Tech savvy
    * Proficient in MS Office

    Pay Rate for day shifts : $16.47
    Pay Rate for evening shifts: $17.22

    Start date is at the beginning of November!

    If you are interested apply today!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Columbia
    Job Type : Contract
    Date: Friday, 27 September 2019
    We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. EOE employer.

    Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources
  • Valid City, State or Zip Code: Thorold
    Job Type : Contract
    Date: Friday, 27 September 2019
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their St. Catharine's location. This role will support the business customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin towards the end of October and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experienced customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - $16.00 an hour with a $1000 signing bonus after 6 weeks of work
    - 12 Month Contract, with potential for hire
    - Must be flexible to work between operating hours

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Demonstrate the value of advertising solutions and provide pre and post-sales support for all self-service products
    - Provide product and basic tool support to improve their experience and drive higher spend.
    - Develop and maintain knowledge of customer and customer-specific business environment
    - Drive adoptions and spend based on strategic follow ups Basic Qualifications

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service with sale experience an asset
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free onsite parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    Not the position for you but know someone who'd make a great fit? At Manpower we pay $100 for successful referrals!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Onalaska
    Job Type : Permanent
    Date: Friday, 27 September 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.
  • Valid City, State or Zip Code: Rapid City
    Job Type : Contract
    Date: Friday, 27 September 2019
    AIZJP00011312

    Customer Service Representative-Level 1

    Resolves many questions and problems, refers more difficult items to higher levels for guidance. Knowledgeable of company products & services. May assess customer needs and suggest alternative products or services. Research contract issues for supporting departments such as Claims for Service Recruitment. ESSENTIAL DUTIES AND ACCOUNTABILITIES: Applies and develops basic skills to procedures for the position. Problem solving skills. ? 75% Assess customer needs.?100% Deal with customers.?100%. Manipulates / Navigates computer system.?100% Completes customer registrations?25% SPECIAL SKILLS AND ABILITIES REQUIRED: Good verbal and written communication skills Active listening skills strong Excel skills EDUCATION: High School Diploma or GEDEXPERIENCE: 0-2 years general experience in an office setting or customer service experience. Has experience with computer equipment. High School graduate. OTHER JOB REQUIREMENTS:COMPETENCIES: Systematically gathers information necessary to consider alternatives before making a decision. Treats individuals with respect despite personality differences or performance problems. Actively supports others to achieve common goals. Consistently meets deadlines and requirements. Demonstrates curiosity by continuously seeking new information and asking questions.
    Pay Rate 14.50
    Shift Days/Shift Hours - Each different shift needs a separate Resource Request Mon-Tue 8:00am-5:00pm
  • Valid City, State or Zip Code: Addison
    Job Type : Contract
    Date: Friday, 27 September 2019
    Manpower has immediate opening for Customer Service Representative in Addison, TX.

    What's in it for you?

    · Start Date: 10/15/2019

    · $12.00 per hour

    · Candidates must be available to work until 9:00p on a weekday and both weekend days. They will have 2 days off.

    · Temp-to-Perm

    · $15 Gift Check (to be discussed during the interview)

    What is the job?

    · Contacts are varied, some are non-routine.

    ·Follows standard screens/ scripts to perform tasks.

    ·Resolves many questions and problems, refers more difficult items to higher levels for guidance.

    ·Knowledgeable of company products & services.

    ·May assess customer needs and suggest alternative products or services.

    ·Research contract issues for supporting departments such as Claims for Service Recruitment. .

    What you bring to the job?

    · Customer service experience

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Addison
    Job Type : Contract
    Date: Friday, 27 September 2019
    Manpower has the job you've been looking for. We have immediate openings for a Customer Service Representative: Addison, TX

    What's in it for you?
    *Pay rate: $12.00/Hour
    *Shift: Must be able to work until 9PM
    *Bonus: Get $15.00 GC just by attending your interview (no late, no rescheduling).
    *Contract: 12 months

    Special Requirements:
    *Good verbal and written communication skills.
    *Active listening skills.

    Primary Job Accountabilities/Responsibilities:
    *Follows standard screens/ scripts to perform tasks.
    *Resolves many questions and problems, refers more difficult items to higher levels for guidance.
    *Knowledgeable of company products & services.
    *Assess customer needs and suggest alternative products or services.
    *Research contract issues for supporting departments such as Claims for Service Recruitment.

    Required Experience, Skills, and Knowledge:
    *High school diploma or GED
    *Able to pass background check

    Stop your job search and apply today. Send a copy of your resume to greg.santos@manpower.com. If you have questions, feel free to contact me at 414-269-3151. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tool sand resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: New York City
    Job Type : Contract
    Date: Thursday, 26 September 2019
    We Want You!

    The Client

    For more than 40 years, our client has partnered with federal, state and local governments to make public health insurance programs run effectively for the individuals and families they serve. They provide complete solutions, making large, complex systems and programs run smoothly. They support communities and reach out to individuals, helping them get the services they need to improve health outcomes.

    JOB TITLE: CALL CENTER REPRESENTATIVE

    What's in it for you?
    * Full time hours and long term employment
    * Significant growth and advancement opportunities
    * Opportunity to work from home

    What is the job?
    Job Title: Call Center Representative (Client Service Representative)
    Work Location: New York, New York 11201
    Call Center Hours: Monday - Friday 8:30am - 8:00pm, and Saturdays 10:00am to 6:00pm
    Duration: Temp to Perm
    Salary: $15 - 16.50 per hour

    Primary Responsibilities
    * Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
    * Assesses client's health care needs and assists clients in enrolling/disenrolling in health plans.
    * Receives and sorts enrollment/disenrollment forms.
    * Assists or performs mailroom functions, when assigned.
    * Some Saturday work is required.
    * Meets all standards established for this position as outlined in the attached performance criteria.
    * Performs other duties as may be assigned by the Call Center Supervisor or Management.

    What do you bring?
    * Excellent Customer Service and Communication skills
    * At least 2 years of relevant work experience
    * Type at minimum 35 words per minute
    * Self-motivated individual
    * High School Diploma or equivalent required
    * Bilingual, fluent in one of the following languages:
    o Chinese
    o Russian
    o Spanish
    o Korean
    o Bengali

    Why Manpower?

    At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life, and focus on enabling you to achieve your goals in work and in life.

    Stop your job search and apply today. Do you need more information? Contact stefanie.perez@manpower.com.

    We love referrals so please share our job with friends and family. Also, don't forget to ask your Recruiter about our FREE College and Professional Training & Development Courses through our MyPath program. Arm yourself with the tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    Looking forward to working with you soon!
  • Valid City, State or Zip Code: Regina
    Job Type : Contract
    Date: Thursday, 26 September 2019
    Manpower Winnipeg is looking to Data Processing Clerks for one of the biggest banks in Canada that provides highly specialized solutions to end clients. We are looking for two people for a long-term part time job which will start immediately

    We encourage students to apply for this role. If you're a gamer and your fast this one's for you.

    What we Offer:

    * Wages: $15.00 per hour
    * Type of contract: Temporary Part Time
    * Length: 3 months (possible extension)
    * Between 17.5 to20 Hours per week
    * Start date: Immediately

    To qualify for this role, it is vital that you:

    * Be available from Monday to Friday
    * Must be flexible to work 5 Days a week
    * Must have 10,000 strokes per minute in Numeric/Alpha Numeric
    * Public Transportation is Available
    * Must be legally eligible to work in Canada
    * Minimum of 45 WPM with Data Typing / 95% Accuracy

    Must have qualifications:

    * High School Diploma or equivalent with a minimum one year's experience working in a data entry job
    * Excellent communication skills in English speaking and writing skills
    * Must have minimum six months of Canadian experience
    * Exceptional Customer Service experience and Data Entry Skills

    To learn more about the changing world of work, please visit our website at www.manpower.ca, follow us on Facebook Manpower Saskatchewan.
  • Valid City, State or Zip Code: Endicott
    Job Type : Contract
    Date: Wednesday, 25 September 2019
    Manpower is currently hiring for a Customer Service Representative for a specialty manufacturing company in Endicott, NY.

    Candidate must be professional, having excellent typing and telephone skills and experience working in an office environment.

    Hours are M-Th 8:30am-5pm and Fri 8:30am-4pm

    Pay for the position is $13.00 per hour.

    To apply: Please respond directly to this posting with a current resume.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Tuesday, 24 September 2019
    Manpower is currently seeking immediate start for Customer Service Representative's English Speakers which commences on End October 2019 for a temporary full-time work

    Our client for 20 years our client has been helping people and organizations have a positive impact in the world. Listening and engaging directly with customers and donors through multiple channels gives a unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.

    What we Offer:

    * Range of Wages: $12.00 HR to $13.25 HR
    * Type of contract: Temporary Full Time
    * Length: Three months
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: Starts October 2019 and November 2019

    To qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be able to start as early as 7:00AM and end as late as 8:00PM
    * Must be available to attend 2 - 3 weeks of full time training from 9:00AM to 5:00PM (Monday to Friday)
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
    * Strong hold of communication skills in English speaking
    * Excellent written communication skills
    * Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)
    * Minimum of 40 WPM with 90% Accuracy

    Essential Functions

    * Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams
    * Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our client's needs and obtain customer information by answering telephone calls, assisting clients and verifying information.
    * Responsible for handling client's complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
    * Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business
    * Communicate and confer with customers by using various web-based tools while Working in a single or multiple skill sets or queues over different channels of customer contact
    * Use mechanized systems to handle customer request and organize as well as complete service orders
    * Keep track of the improvement in the customer retention through programs and provided services
    * Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients
    * Stay updated with the knowledge of each service, product and promotion.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.