Customer Service Rep. Needed



Advert ID



Richmond Hill

Job Type




Salary Range

Up to CAD17/hr

No. of Openings


Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON L3R 1AB

Branch Phone Number


Job Description

Customer Service Representatives Needed

Call Centre Agents in Richmond Hill



The Job:

* Respond to inbound phone calls, up sell/cross sell additional items and resolve customer's issues

* Take inbound calls for order placement

* Respond to customer email inquiries

* Up sell and cross sell additional items

* Answer inquiries while maintaining and updating the customer database

* Maintain a sense of urgency in responding to the customer needs

* Be creative and go above and beyond when assisting our customers

* Accurate and efficient order entry and maintenance of customer files

* Ask probing questions and overcome objections

What you bring:

* At least one year of customer service experience

* High School Diploma or equivalent

* Pleasant and professional telephone etiquette

* Take charge attitude. Enjoys the challenges that a customer service job can present

* Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment

* Analytical/problem solving skills

* Excellent judgment and decision making skills

* Strong verbal and written communications skills

* Understand customer service processes and procedures

* PC literate and basic typing skills (at least 40 wpm)

* Adept at navigating web sites and multi-tasking

* Flexibility to work between 7AM - 12AM from Monday to Friday and 9AM - 9PM on the weekend

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.