Inbound Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_427032

Location

Oklahoma City

Job Type

Contract

Hours

Full-Time

Salary Range

USD11.45-11.50/hr

No. of Openings

1

Branch Information

ManpowerGroup Solutions TBO - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone :

ContactNumber

Job Description

At our company, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for our company and for the people who work here.



In these roles you will be responsible for:

- Candidates will be taking inbound calls from members and potential members regarding enrollment in affordable care act insurance.

- Meet Quality Assurance expectations for 30-40 Inbound Customer Service Representative Calls per day.

- Consistently adhere to attendance, professional conduct and member confidentiality policies and guidelines

- Accept and implement coaching and feedback to achieve individual and team performance goals

- Identify and resolve both regular and non-routine problems or escalate to more proficient team members

- Apply knowledge, sound judgment and theoretical concepts to undertake and implement problem solving processes

- Maintain 100% attendance during four-week New Hire Training from 8am-5pm.



Requirements for this role include:

- High School diploma or equivalent

- Flexible Schedule, able to work Saturdays and anytime between 7am-7pm

- Must be able to pass a background check and drug screen

- Type 25 WPM - Basic computer skills and knowledge of Microsoft office programs.

- Understand the concepts of navigation, search engines, and other web based applications

- Excellent interpersonal and customer service skills

- Sound reasoning and problem solving skills

- Ability to pass written, verbal and scenario based assessments

- Ability to read, understand and follow written policies and procedures



Preferences:

- Experience in a call center environment a plus

- Some College or technical school

- Demonstrate stable job history