Customer Service Rep

Industry

Admin and Secretarial

Advert ID

USA_432330

Location

Albany

Job Type

Contract

Hours

Full-Time

Salary Range

USD11.00-12.50/wk

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Starting ASAP



Temp to Perm: Yes. The idea is to transition to after 90 days



Training: 4 Weeks: 10:00A - 7:00P Sun/Mon off. 10% differential received on Saturday's only.



Pay rate range is $11.00 - $12.50. Call center experience, bilingual in Spanish a plus but not required



**Full Time Only positions. Part time positions are not available.



Shift Differentials that will increase the employees pay by 10% after training:

1. M-F shift's starting at/after 12:00P

2. Any hours worked Saturday and Sunday



Candidates MUST have an understanding of how to use computers and computer systems (Microsoft office, basic navigation, etc), multi-tasking. Examples: how to turn on a computer, minimize the screen window, open window explore, etc.



Candidates should also have solid customer service background, a positive attitude, strong communication (especially verbal). Assurant is open to viewing resumes where candidates have worked with people face to face or over the phone. Call center experience is always a plus, but some customer service experience in any field is a basic requirement. We do consider people without much (or any) experience if they demonstrate the skills needed and an openness/aptitude to be a fast learner. Reliability is major and this is often shown on the resume.



Key Responsibilities

* As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.

* Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.

* Coordinate service for customers using various providers to resolve the customers' concerns.

* Settle claims according to insurance policy provisions.

* Maintain and update customer account records as needed.

* Forward suspected fraudulent and questionable claims to appropriate personnel.

* Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.

* Attend workshops, seminars, and other training sessions to maintain and update product knowledge.

* Maintain professionalism with all contacts, both internal and external.

* Perform other job duties as directed by supervisor.