Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_439671

Location

Hazleton

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD10.00/hr

No. of Openings

1

Branch Information

Hazleton, PA - (USA) 1201 North Church Street Suite 309B PA Hazle Township , PA - 18202 Phone : 570-450-6301

ContactNumber

570-450-6301

Job Description

Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent.

Speak with customers by phone concerning orders, returns, shipments and products. Receive and enter phone and fax orders. Up-sell products when the opportunity presents. Follow process/procedures set forth by each call center client. Call customers when necessary to advise shipments delay and/ or information necessary to process orders. Initiate tracers with carriers. Make changes to or cancel orders/backorders. Initiate file maintenance for corrections to computers customer file. Fill out forms, determine changes for service requested.