Call Center Representative


Call Center and Customer Service

Advert ID




Job Type




Salary Range


No. of Openings


Branch Information

Pickering, ON - (CAN) 1315 Pickering Pkwy Suite 100 ON Pickering , ON - L1V 7G5 Phone : 905-831-7683



Job Description

Our client, one of Canada's largest membership-based registered charity and a leader in providing emergency medical services is looking to hire a Customer Service Representative with a medical background to join their team.

Summary of Job:

Handle inbound calls to help set-up customer's medical identification and medical profile

Update customer's personal medical records with a high-level of accuracy

Use your active listening and problem-solving skills to resolve customer inquiries

Maintain a high level of customer privacy and confidentiality


2+ years' experience working in a similar role

Strong knowledge of medical terminology and familiarity with health records management

A diploma or certificate in the medical field

At least two years' experience in a medical environment, experience in a call center an asset

Excellent communication (written and verbal skills), Bilingual (English and French) an asset

Knowledge of MS Office

Excellent listening, organizational and problem-solving skills

Strong attention to detail and analytical skills

Ability to adapt to changing situations

Ability to work independently and part of a team

We love referrals! Visit to easily share opportunities with friends and family and increase your compensation for each successful referral!

Manpower Group recognizes importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower group, we are committed to providing accommodations, and will work with you to meet your needs.