for Service Desk Agent I in Lexington, SC!



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Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960



Job Description

Are you looking for a career? Manpower has immediate openings for Service Desk Agent I in Lexington, SC!

What's in it for you?

- Wage: $14-$16 per hour

- Duration: Full time (12 months) Temp to hire

- Shift: 1st shift

What is the job?

Provides technology-based customer service phone support and conducts first level analysis to resolve end user incidents and requests, working with technology groups, to resolve within established timeframes.

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions

* Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery

* Maintain proficient knowledge of technology components, applications, clients/customers and business services

*Act as an information source to colleagues, business partners and clients/customers

* Ensure prompt and timely updates to service issues, and follow through on outstanding problems

Provides front line customer service support to clients on a broad range of issues

* Assesses level of knowledge of caller and translates information when providing assistance

* Integrates all sources of information when providing assistance to clients

* Makes independent decisions within generally defined parameters

* Must strive to meet established Key Performance Indicators

* Ability to type 30 words per minute

* Must be available to work some nights and weekends

What you bring to the job?

* High school education required. Associates Degree or Technical Certification preferred

* 0-2 years of related experience. IT Helpdesk experience is a plus

* Telephone Customer Service Skills and People skills

* MS office skills. Previous call center experience

* Excellent communication & written skills

* Ability to type at least 30 words per minute

If interested, you may call 414-312 5144 extn 1849 ask for Karen.