Premium Processor



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Branch Information

Jacksonville, FL - (USA) 9823 Tapestry Park Circle Suite 10 FL Jacksonville , FL - 32246 Phone : 904-807-9608



Job Description

The Premium Processing team provides support and services for employer accounts related to billing inquiries, reconciliation, and application of all wholesale premium deposits at the account level. This position reconciles and applies wholesale premium invoices from employer groups. The position processes primarily electronic remittances and complex payments. Plans and initiates special projects and provides administrative and training support

Key Responsibilities: * Handle inbound and outbound calls to agents and customer accounts to assist with wholesale bill reconciliation while addressing customer concerns and increasing customer satisfaction * Assist in the reconciliation of wholesale premium payments in order to provide customer service and guidance for premium application * Support accounts attempting to deliver remittance files through our normal channels. * Reconcile payments for electronic and complex account payments * Post Automated Clearing House (ACH) deposits to reconciliation platform * Gather feedback from customers to improve efficiency and support * Reconcile premium payments transmitted through online billing website * Identify opportunities for process improvement in order to enhance the customer experience * Assists with training of employees * Assist with operational efficiency projects * Assist the Team Leader with special project Qualifications and Education

Requirements: 2-4 years office experience; college degree preferred. Excellent verbal, written and organizational skills; team player, self-starter that can work with minimal supervision. Must be proficient in Microsoft Excel and Word; must have the following Excel skills at a minimum: Justify, sorting, formatting (i.e., wrap text, merge cells, percentage), formulas for sum, multiplication, division, freeze panes; inserting/deleting rows, columns & sheets; background and cell color, filtering, vlookup, pivot tables and macros a plus Required Software Skills (please include skill level for each) Excel - intermediate - (Passing Excel test score required prior to interview) Word - intermediate Outlook - intermediate