Urgent Hiring: Customer Service Representative


Call Center and Customer Service

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Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960



Job Description

Do you have a passion to work with people? We are hiring temporary associates with customer service/call center experience who have great compassion and empathy to assist with claims calls. The positions will convert to a permanent position after 90 days of a successful work ethic.

What's in it for you?

· Potential to earn $100-$200 after 30 days of employment

· $11.00 - $12.50 per hour

· Temp-to-perm after 90 days

· 12 month-contract

· Location: Albany, OR

What is the job?

·As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.

* Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.

* Coordinate service for customers using various providers to resolve the customers' concerns.

* Settle claims according to insurance policy provisions.

* Maintain and update customer account records as needed.

* Forward suspected fraudulent and questionable claims to appropriate personnel.

* Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.

* Attend workshops, seminars, and other training sessions to maintain and update product knowledge.

* Maintain professionalism with all contacts, both internal and external.

* Perform other job duties as directed by supervisor.

What you bring to the job?

· Customer service experience

· High School Diploma or GED

· Ability to pass the drug test and background check

Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.