Business Support Officer in Toronto!

Industry

Admin and Secretarial

Advert ID

CAN_453367

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

We are currently looking for a Business Support Officer in Downtown Toronto for one of our clients in the Banking Industry!



RESPONSIBILITIES INCLUDE (but are not limited to):

* Review and identify all incorrect, invalid or incomplete customer requests for escalate to appropriate area for resolution.

* Identify and escalate in a timely manner unresolved issues or situations to Team Leader for further analysis and appropriate handling.

* Reviewing legal documents where business clients are adding or removing signing officers on accounts. Ensuring that all details are in order and system updates are made to ensure the accounts are AML compliant.

* Collect measurement information for job function following procedures and guidelines (e.g. volume and time) to complete internal tracking document.



TOP SKILLS / EXPERIENCE:

* Detail oriented

* Excellent communication skills to read and interpret sometime complex legal information

* Organized, managing high volumes

* Knowledge of CIBC products, policies, processes, procedures and Retail Banking tools, procedures and processes (account transactions, records management, maintaining records/accounts, etc.)

* Knowledge of internal CIBC systems and applications (COINS, GOW, Agent Support Tool, etc.)

* Clear and concise written and verbal communication skills to convey factual information

* Developed ability to work well under pressure and to multi-task

* Ability to adapt to a fast paced, results oriented team environment

* Basic knowledge of external developments (e.g. legislation and industry changes) sufficient to recognize issues pertaining to the job



NICE TO HAVE SKILLS/EXPERIENCE:

* Relationship building skills

* Experience with legal documents



SOFT SKILLS:

* Team oriented

* Driven

* Detail oriented

* Accuracy

* Honest



WORKING HOURS: Mon-Fri / 9-5



WORKING LOCATION: Downtown Toronto



PAY RATE: $20.15/hour



LENGTH: 5 Months contract