Inbound Call Center Rep


Call Center and Customer Service

Advert ID



San Antonio

Job Type




Salary Range


No. of Openings


Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX - 78201 Phone : 210-734-7300



Job Description

We are looking for individuals with a passion for Customer Service with the following skills:

Customer Focus

Take ownership of each customer while empathizing and prioritizing customer needs

Resolve conflicts and manage customer expectations

Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

Effective verbal and written communication with both external and internal customers

Document customer account activities thoroughly and concisely

Engage in interactive dialogue with customers through active listening

Problem Solving Skills

Approach problems logically and with good judgment to ensure the appropriate customer outcome

Make appropriate decisions on behalf of the customer quickly and effectively

Effectively prioritize work to ensure efficiency

Conduct research as needed

Analytical Skills

Critical thinker and ability to exercise independent judgment

Accuracy and attention to detail

Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

Fluency in Windows Operating Systems and Microsoft Office tools

Training Schedule:

Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.

Shifts will now be determined only AFTER training, not at the time of offer.

Shifts are 8 - 10 hours a day (1-2 breaks a day, 30-60 minute lunch), In Classroom Training for 3 weeks, 2 weeks of development training, 4 weeks of more development training (9 total weeks)

Missing any time during training can result in termination

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.


Clear background( fingerprinting)

High School Diploma or equivalent required

Minimum of one year of customer support experience strongly preferred, either by phone or face to face

Must be willing to work in an environment that requires 100% phone-based customer interaction required

Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

Bilingual in spanish is a PLUS


Empathy and concern for the customer needs

Customer Focused

Positive attitude and tone of voice


Inbound Call Types:

Front line consumer calls

Balance inquiries

Fee related call (Overdrawn calls)

Claim calls (Debit/Credit card fraud)

100% on the phone role

Transfer all other calls to the appropriate teams

Handle 70-100 calls per day