Customer Service Coordinator

Industry

Call Center and Customer Service

Advert ID

CAN_454965

Location

Sarnia

Job Type

Contract

Hours

Full-Time

Salary Range

CAD23.00-25.00/hr

No. of Openings

1

Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON - N2C 1X4 Phone : 519-571-7910

ContactNumber

519-571-7910

Job Description

An exciting temporary opportunity for 3 months in Sarnia has just opened up for an experienced Customer Service Coordinator with post-secondary education in petroleum, mechanical, chemical, or instrumentation technology, and a CET designation with 2 to 4 years of experience working with oilfield equipment/parts.



The Customer Service Coordinator is responsible for procurement activities between the Company's internal and external customers through processing of customer orders, inquiries, and quotations through processing of customer orders, inquiries and quotations for the product.



What is the position?

- Receives, processes, and responds to customer concerns, inquiries, calls, and visits in a professional and timely manner.

- Acts as the liaison between the Sales, Production Planning, Engineering, and Purchasing departments regarding order status, compliance, processing, changes, modifications, and delivery times.

- Provides routine follow-up correspondence as necessary.

- Participates in after-hours on-call rotation. Input/extract data using SAP system on sales orders, pick tickets, drawings, delivery times, and routes sales orders, and other applications in support of Company operations.

- Refers to catalogues and manuals to respond to customer inquiries regarding pricing, item availability and delivery times.

- Calculates item price according to established guidelines.

- Contacts appropriate area to trace or expedite customer shipments.

- Screens and reviews bid tenders and customer purchase orders to assure compliance with pricing, technical data and initiates acknowledgement of sales order to customer.

- Participant in weekly safety meetings locally.

- Other duties as assigned by Manager or Supervisor.



What is required?

- High school diploma or general education degree (GED). Consideration will be made for relevant work experience.

- Preference will be given to candidates with post-secondary education in petroleum, mechanical, chemical, or instrumentation technology, and to those with a CET designation.

- Post-secondary education in relation to the supply chain, business, or sales is an asset.

- 2 to 4 years of experience working with oilfield equipment/parts

- Experience working with processing of customer orders, inquiries and quotations for the safety and block valve product line is an asset.

- Able to work on-call rotation.

- Strong attention to detail.

- Solid customer service skills

- Experience working in a sales role is an asset.

- Working knowledge of Microsoft Office, including Word, Excel, PowerPoint.

- Previous experience using SAP is an asset.



What the position offers:



- Full time day hours 7:30 am - 4:00 pm Monday to Friday

- $23.00 - $25.00 / hour, depending on experience

- Weekly pay every Friday



Interested applicants, apply today and follow up with by phone or text - (519) 571 - 7910, or email diana.macqueen@manpower.com.



We love referrals. Visit www.manpower.ca/referral to easily share opportunities with friends and family and increase your compensation by $100 for each successful referral.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.