Customer Service Professional

Industry

Call Center and Customer Service

Advert ID

USA_457627

Location

Raleigh

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD12/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

Are you looking to continue your career with a company in the healthcare and insurance industry? Are you able to handle complex enrollment, billing or customer account issues while remaining professional? Manpower is seeking quality candidates for a Customer Service Professional who will excel in building relationships with customers and creating an interpersonal connection with them.

Cary, North Carolina

* Must be available during the hours of operation Monday-Friday shift ranging between 8:00am - 9:00pm

* Pay: $12.00/hr

* Assessments: Data Entry & CC Audio

Your responsibilities will include, but are not limited to the following:

* Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns.

* Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

* Using a computerized system, responds to customer inquiries in a call center environment.

* To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support).

* Agents will have at their disposal a range of tools, processes and systems to address the customers' inquiries with speed and efficiency.

* The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers.

Qualifications

* High School diploma or general education degree (GED)

* High school diploma with 1 year of data entry and analysis in an insurance or healthcare industry OR Bachelor's Degree.

* Experience handling one on one call with customers and building rapport.

* Effectively communicating with customers about confidential information.

* Ability to research customer inquiries using systems learned in training.

* Prior experience in claims or adjustments. Previous customer service is key!