Bilingual Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_458601

Location

Boca Raton

Job Type

Contract

Hours

Full-Time

Salary Range

USD13.50-14.50/hr

No. of Openings

1

Branch Information

Plantation, FL - (USA) 801 South University Drive Suite A-133 FL Plantation , FL 33324

Branch Phone Number

954-236-3310

Job Description

As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include but are not limited to the following:

Ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries.

Provide troubleshooting assistance to customers. Ability to accept and implement coaching and feedback to achieve individual and team performance goals. Maintain a high level of world class customer service / professionalism to a wide range of customers. Recommend products that best suit the customer.



REQUIREMENTS

Fluent in Spanish and English. Ability to type, Maintain a positive environment, working with co-workers and customers within a diverse culture. Excellent telephone manner and listening skills, ability to relate to customers in a professional and courteous manner. Work in a team environment. Work under pressure. Sit for long periods of time. Excellent attention to detail and multi-tasking. Self motivation to work under own initiative. Must pass drug test and state, federal and criminal background check. Have High School Diploma or GED. Be at least 18 years of age or older.



Work schedule / training classes HOURS MAY VARY

AM Classes 8:00 AM to 4:30 PM Monday through Friday

AM Classes 9:00 PM to 5:30 PM Monday through Friday



Training schedules are NOT flexible. You must attend every day for 5 weeks. Once training is complete new shift options will be opened to the class and you will be placed based on schedule availability.



DRESS CODE

Neat, clean, BUSINESS casual attire: Please read the hand book for a full description of acceptable dress code.