Customer Service Representative

Industry

Community Services

Advert ID

USA_461075

Valid City, State or Zip Code

Waukegan

Job Type

Contract

Hours

Full-Time

Salary Range

USD16.00-49.00/hr

No. of Openings

1

Branch Information

Waukegan IL Area - (USA) 5101 Washington Street Unit 23 IL Gurnee , IL 60031

Branch Phone Number

847-689-2217

Job Description

Job Summary



The customer service representative (CSR) is responsible for taking and verifying the accuracy of customer orders prior to placing the order into Macola system. The CSR is expected to use independent analysis and judgment skills to answer customer inquiries or resolve problems related to the customer's account or order status via phone, email, or fax. This position requires collaborative efforts with the engineering, production, and shipping departments. With comprehensive experience the customer service representative can move into jobs that involve more skill and greater responsibility.



Qualifications



Excellent communication, interpersonal and organizational skills with emphasis on customer service



Able to handle multiple tasks and prioritize work schedule



Ability to take responsibility for quality and quantity of work performed



Ability to effectively write and read English



Excellent verbal and written communication skills



Strong problem solving skills and ability to react quickly to resolve problems



Strong attention to detail



Ability to organize and prioritize work.



Ability to work both independently and collaboratively with others toward mutual objectives



Knowledge of MS Office Software



Macola experience preferred