HVAC Dispatcher

Industry

Call Center and Customer Service

Advert ID

USA_465884

Valid City, State or Zip Code

Woonsocket

Job Type

Contract

Hours

Full-Time

Salary Range

USD16-19/hr

No. of Openings

1

Branch Information

Providence/Cranston, RI - (USA) 1375 Park Avenue Suite 3 RI Cranston , RI 02920

Branch Phone Number

401-942-0323

Job Description

Be proficient in support of the HVAC Service Department in the areas of customer service, customer scheduling, dispatching, billing, purchase order and general office procedures.



Must have ability to learn to answer multi-line phones and be able to work with customers, vendors, and co-workers in a courteous and tactful manner to resolve problems/provide information.



Be able to schedule service calls, create work orders and dispatch calls.



Learn to assist customers with questions and placing work orders.



Assist with dispatching by providing technician the information for the next call.



Assist technician by looking up history/parts information and generating work orders.



Be able to prioritize and manage multiple projects.



Learn to create purchase orders.



Learn the company method of service billing and invoicing.



Maintain files for service/installation department.



Create quotes.