Parts Technician

Industry

Call Center and Customer Service

Advert ID

CAN_465997

Valid City, State or Zip Code

Red Deer

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Red Deer, AB - (CAN) 4406 50th Avenue Suite 302 AB Red Deer , AB T4N 3Z6

Branch Phone Number

403-342-2166

Job Description

Parts Technician



Manpower is currently seeking a Parts Technician to fulfill a contract position in Red Deer.



Responsibilities:

* Deliver an enjoyable customer experience by following established customer service standards and processes as it pertains to First Call Resolution, Answer On Time, Outbound Follow Up Calls as well as all other primary contact team member Customer Experience Factors

* Respond to phone, online and/or fax orders from customers efficiently and accurately; provide knowledge and assistance to customers on products, help to identify products, provide price quotations, confirm and process orders and accounts payable information in the computer system

* Work with others to manage and resolve customer concerns; identify and escalate concerns and complaints to supervisors as required

* Contribute to the strategic goals by creating a positive work environment that includes respect for others, open communication and a commitment to teamwork. Participate in team meetings and take part in training and other learning opportunities to expand knowledge

* Other responsibilities as required and/or as assigned by the Customer Service Manager

* Hours of operation for this role are Monday to Friday beginning at 8:00am and ending at 5:00pm with a One (1) Hour Lunch Break and Two (2) Fifteen Minute breaks

* Must be able to sit for long periods of time at a desk with computer and headset



Skills and Knowledge

* Detail oriented with the ability to work in a fast paced environment with constant interruptions

* Strong verbal and written communication skills, as well as strong interpersonal skills

* Excellent customer service, problem solving and conflict resolution skills

* Exhibits a friendly, positive approach to providing an enjoyable customer experience

* Must be organized with excellent time management skills

* Computer skills and competence with MS office, as well as knowledge of internal computer systems



Qualifications and Requirements:

* High school diploma or equivalent.

* Experience working in a customer service environment or agriculture parts industry an asset.

* Any level from junior - senior will be accepted



Please email your resume directly to robyn.paquette@manpower.com or call 403.342.2166

Alternatively, you can log onto our website at manpowerab.com and check out our current open positions.



Even if this one might not be the one for you, please do not hesitate to send your resume to Reddeer.ab@manpower.com and let one of our Talents Management

Consultants connect with you about our other opportunities.



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