Customer Service Rep Positions Available $13.50/hr


Call Center and Customer Service

Advert ID



Wilkes Barre

Job Type




Salary Range

Up to USD13.5/hr

No. of Openings


Branch Information

Wilkes-Barre, PA - (USA) 940 Schechter Drive PA Wilkes-Barre , PA 18702

Branch Phone Number


Job Description

An A+ Superior rated company located in Wilkes-Barre is currently searching for a Customer Service Representative Trainee.

Job Description:

The Customer Service Representative is responsible for communicating, over the phone, with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to the company's products and services and new claims intake. Some of the highlights of working in the call center are:

* Answer customers' questions and if unable to answer their questions, direct them to the appropriate person

* Taking New Claims calls and entering the information using proper spelling, grammar, and punctuation

* Check voice mail, Customer Service Requests, and Policy Service Center Requests at scheduled times

* Utilize the Department Procedure Manual as appropriate

What we offer;

* No Sales!! All calls are service based

* No weekends

* We're closed all major holidays

* Excellent working hours (we operate between the hours of 8am and 7:30pm M-F)

* This position pays $13.50/hour

* This position is located in our downtown Wilkes-Barre location on the square. (You would need to acquire your own parking pass).

What you offer:

* Excellent oral and written communication skills

* Attention to detail and accuracy are essential for this role

* Proficient use of a computer

* Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required

If you are interested please reach out to one of our recruiters at 570.825.5661!