Urgent! Customer Care Specialist I

Industry

Call Center and Customer Service

Advert ID

USA_472072

Location

Springfield

Job Type

Contract

Hours

Full-Time

Salary Range

USD13-14/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

We are seeking a Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.



The Details

* Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.

* This role requires listening to our customers' concerns and showing empathy while resolving their issues.

* Because every customer is different, we expect you to take the initiative to truly understand our customers' current challenges, solve them and use your expertise to proactively help them avoid future challenges.

* You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.

* A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.



Qualifications:

A minimum of 6 months experience in customer service (face to face or phone)

Minimum high school diploma or GED, and 1 year work experience required

College degree with 0-1 year work experience, preferred

Strong attention to detail

Love talking to people and ability to WOW customers on every call

Excellent verbal, written, and listening skills

Relentless drive to own the customers problem and resolve it

Ability to adapt well to change

Ability to work well in a fast paced work environment

Ability to think outside of the box to resolve problems

Ability to multi-task using technology, including call handling, loan level review and call documentation



For faster response you can send your most updated resume to keith.mercado@manpower.com or call 414-312-5144 extension 1847